Customer Care

 

Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays). Customized or personalized orders may require additional processing time.

Shipping Methods

We offer standard and expedited shipping options.

Shipping rates and estimated delivery times will be provided during the checkout process.

Shipping Locations

We currently ship within the United States and Canada.

For international shipping inquiries, please contact our customer service.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the status of your delivery.

Shipping Delays

We are not responsible for shipping delays caused by factors beyond our control, such as weather, natural disasters, or carrier delays.

Returns

Returns or exchanges can be made within 14 days of purchase, provided products are unused and unopened and in resalable condition.

To initiate a return, Please contact us to coordinate.

Condition of Returns

Greeting cards must be in their original, unused condition.

Personalized or customized items may not be eligible for return unless there is a defect or error on our part.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

Refunds

Once the returned item is received and inspected, we will process a refund to the original payment method.

Refunds may take 5-7 business days to reflect in your account.

Damaged or Defective Items

If your order arrives damaged or there is a defect, please contact us within 7 days of receiving the order. We will arrange for a replacement or refund.

Cancellation Policy

Orders can be canceled within 24 hours of purchase. Contact our customer service team for assistance.

We are here to help

You matter to us! And we are honored every time a purchase of Noat is made.

Please contact us directly with any questions you may have and we will do our best to help.

FSC Certified

The mission of the Forest Stewardship Council™ (FSC®) is to promote environmentally sound, socially beneficial, and economically prosperous management of the world’s forests.www.fscus.org. Mohawk grades that carry the FSC-certified designation meet the strict standards set forth by FSC. License Code: FSC® C002350.

Carbon Neutral

Mohawk grades carrying the Carbon Neutral designation are made carbon neutral within Mohawk’s production processes.  In addition to purchasing enough Renewable Energy Certificates (RECs) to match 100% of the electricity used in our operations, the thermal energy used in the manufacture of several grades is offset through the purchase of carbon credits that fund renewable energy or emission-reduction projects. These carbon offsets meet credible third-party standards.  Through this process, Mohawk is seeking to manufacture these papers with a net zero climate impact. 

Green Seal Certified

GreenSeal is an independent non-profit organization dedicated to safeguarding the environment and transforming the marketplace by promoting the manufacture, purchase and use of environmentally responsible products and services. GreenSeal develops standards, certifies products that meet their standards, and verifies the advertising claims made about those products. Mohawk’s uncoated papers meet Green Seal standard GS-7, based on 30% post consumer content and industry standard performance. Our coated papers meet GS-10 based on 15% post-consumer content, industry standard performance, and protective limits on heavy metals and formaldehyde. For more information visit GreenSeal.org.

Green-e Certified

Green-e certifies environmental commodities and products that mitigate climate change and help build a sustainable energy future. www.green-e.org. Green-e verifies that the RECs Mohawk purchases come from Green-e certified windpower projects, thereby ensuring that the RECs meet strict environmental and consumer protection standards. 

Recycled

Made with postconsumer recycled content.

Windpower

Mohawk supports the use of non-polluting wind-generated electricity through the purchase of Green-e certified Renewable Energy Certificates (RECs) from windpower projects. Today, 100% of the electricity used in Mohawk’s operations is matched with RECs.

100% Cotton

Paper made from 100% cotton. Tree free.

100% Cotton

Proudly printed in the USA on American made papers.

Finch On-site Renewable Energy

All Finch papers are produced using 66% on-site sustainable energy sources: emission-free hydroelectricity from the Hudson River and biomass co-generation from wood waste.

100% Cotton

The SFI program integrates the perpetual growing and harvesting of trees with the protection of wildlife, plants, soil, water and air quality. Learn more at www.sfiprogram.org.